Guarantee and Returns Policy. All new goods will be covered by a 12 Month Manufacturers or Importers Guarantee.(Where longer periods of cover are included:
This will be indicated on your purchase receipt. eg. "Ricoh 2 Year G'tee") Guarantee Conditions:
Standard UK Guarantee conditions apply. This does not extend to accidental damage, loss, contamination, tampering, impact, or mis-use etc. You are advised to personally insure your valuable equipment against accidental damage.
Faulty new equipment returned within 30 days of purchase:
Will be replaced with same, where available(Subject to Guarantee conditions - above).We advise
all customers to test any product purchased within 30 days of purchase. If a replacement is not available and a refund is requested; we will refund the full
purchase price of the product opon it's return. Postage is not refunded.
New equipment becoming faulty after 30 Days: (Subject to Guarantee conditions) Will
be repaired, replaced or refunded at our descretion. Postage is not refunded.
2nds, service stock, unwanted returns and Used equipment will be covered by
a warranty of 90 days with the same terms and conditions as New Equipment above. Exception: Fuji Refurbished / Returns stock - this has a standard 1 Year
warranty. Returning Goods: Unwanted goods: Unless by prior and special arrangement: Unwanted
goods will not be accepted back. A re-listing, administration and re-stocking fee of 10% will be applied should we accept an item back. In such cases,
postage charges will not be refunded. Please read Notice
at the top of this page - refering to Volantary Returns Policy. All returns including: Faulty and authorised unwanted returns: It is your obligation to pack securely, insure (registered post) and return any product in good condition. Replacements (where
available)will be returned to you, at our expense with equal care and consideration. This page last updated: 16th May 2001 Photo Finish of Letchworth. Registered Office 38 Broadway, Letchworth, Herts. SG6 3BX (UK) VAT No. 57 333 79 21 full details on each purchase receipt. E&OE |